Refund policy

Return & Exchange Policy

At Haus of Escoe, we take pride in the quality and craftsmanship of our products. Please review our policy carefully before making a purchase.

Returns & Exchanges

All sales are final. We do not offer refunds, returns, or cancellations once an order has been placed.

We understand that situations may arise, and we are committed to ensuring customer satisfaction. If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order so we can evaluate the issue and provide an appropriate resolution.

To report an issue, please email:

support@hausofescoe.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

Requests submitted without supporting documentation may not be eligible for review.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at support@hausofescoe.com. We will review the issue and, if approved, provide a replacement or store credit at our discretion.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

  • Handbags that have been used, worn, altered, or damaged after delivery

  • Sale items

  • Gift cards

  • Promotional items

  • Personalized or custom-made products

  • Beauty and personal care products

  • Items returned without prior authorization

Exchanges

Exchanges are only available for items that arrive damaged, defective, or incorrect.

If an exchange is approved, Haus of Escoe will provide instructions for returning the item and receiving a replacement.

Order Cancellations

Orders cannot be canceled, modified, or changed once they have been submitted.

Please review all order details carefully before completing your purchase.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receipt in accordance with applicable consumer protection laws.

To qualify, the item must be:

  • Unused and unworn

  • In original condition

  • With all tags attached

  • In original packaging

  • Accompanied by proof of purchase

To initiate a request, contact support@hausofescoe.com.

Refunds

Haus of Escoe does not offer refunds.

Approved resolutions for damaged, defective, or incorrect items may include:

  • A replacement item

  • Store credit

  • Another remedy deemed appropriate by Haus of Escoe

Refunds will not be issued for:

  • Change of mind

  • Incorrect purchases

  • Delayed shipping caused by carriers

  • Normal wear and tear

  • Failure to read product descriptions before purchase

Contact Us

For any questions regarding your order or this policy, please contact:

Haus of Escoe Customer Support
Email: support@hausofescoe.com